Return & Refund Policy
Return & Refund Policy
Your satisfaction is our priority. We've made our return and refund process as simple and stress-free as possible.
📅 Return Window
We offer easy 7-day returns from the date of delivery. If you're not satisfied with your purchase, you can request a return within this window.
💰 Money-Back Guarantee
All products come with a 10-day money-back guarantee. If the product doesn't work for you, let us know within 10 days of delivery, and we'll make it right.
✅ Return Conditions
- Item must be unused, in original condition, and in original packaging.
- Proof of purchase (order number/confirmation email) is required.
- Certain items (e.g., hygiene products, used items) may not be eligible for return — check the product page for specifics.
📋 How to Initiate a Return
- Contact us via WhatsApp or our Contact page with your order number and reason for return.
- Our support team will guide you through the return process and pickup/drop-off details.
- Once we receive and inspect the item, we'll process your refund or replacement.
💳 Refunds
Refunds are processed within 5–7 business days after the returned item is received and inspected. The amount will be credited to your original payment method.
🔄 Exchanges
If you'd like a different size, color, or product, let us know when initiating your return — we'll help arrange an exchange where available.
🚚 Return Shipping Costs
Return shipping is completely free for our customers — you don't need to pay anything. We'll cover the cost of pickup or return shipping in all cases.
Need help with a return? Reach us via WhatsApp or our Contact page. We're available 24/7.